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We are available from Sunday to Friday from 10 am till 7 pm GST

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+971 50 565 3252

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FAQS

How long does shipping take and how much does it cost?

Delivered within 1-2 business days after order confirmation.

Shipping cost – AED 30

Free shipping on orders AED 350

Unexpected delays with our carriers may affect delivery times.

How to return?

Contact customer support as detailed in the contact page here.

The following return policy applies:
  • Returns can be made within 14days, counting from the day of delivery.
  • Items must be in the same condition, with original tags.
  • Online orders can't be returned to stores.
  • Some items require unopened, original packaging. This applies to:
    • Perfumes and/or make-up
    • Panties
    • Boxers
    • Briefs
    • Swimwear
  • Incomplete, worn, or washed items won't be accepted.
How long do I have to return an item?

Your online order can be returned within 14 days. We’ll take the date on your receipt as a starting point.

The following applies to all items: we can only take them back if they’re returned in the same condition as they were sent and have their original tags. Perfumes and make-up may only be returned in their original sealed wrapping, and we don’t take back gift cards. There’s a selection of items that can only be returned if they’re also unopened, still in the original packaging and unworn. This goes for:
  • Panties
  • Boxers
  • Briefs
  • Swimwear

Incomplete returns or items that have been worn or washed won’t be accepted. If pieces have deteriorated due to extensive use, it can happen that we send them back to you.

* Online orders cannot be returned in stores.

In case of a return, will I receive a refund on the shipping cost?

If an entire order finds its way back to us, we’ll refund you in full. In case of partial return, the shipping cost will not be refunded.

Can I exchange my product(s)?

Right now, we don’t have an exchange service. If you’d like the item in a different color or a different size, the best thing to do is to place a new order.
Any item can be returned within 14 days after you’ve received the order. It usually takes a few days for a return to reach our warehouse. Once it gets there, you’ll be refunded within 15 business days.

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